Purpose of Job
The Head of ITSM will be responsible for the in life support and running of the Textlocal platform deployed globally in the UK, India and Myanmar, with future deployments being considered.
As the Head of ITSM you will be instrumental in the implementation of a world class and robust service operating model.
Through the discovery phase you will create an agile service focused culture based on continuous improvement, quality and risk standards. A solid understanding of effective commercial arrangements is critical. This individual will also be a key member of the technical leadership team and will be responsible for ongoing quality of service delivery to a standard that mitigates any technical or reputation risk.
Principal Accountabilities (responsibilities and duties):
Key Performance Indicators: