Based within our High Wycombe operations centre, the Operations Support Engineer will be responsible for monitoring and reacting to alarms and ultimately resolving all service related issues. All customer-facing and internal platform elements, including mobile operator connections, will be required to be monitored to maintain service levels in line with customer SLAs and KPI’s.
The Operations Support Engineer requires a broad range of skills which include MYSQL and IP networking. Engineers will be responsible for the gathering of information in the event of an incident and assessing impact on the services. Maintaining communication with customers and escalating issues as per our incident management process.
Operations support engineers will be required to work a shift pattern providing a 24x7 365 days per year support of the systems.
Responsibilities and Duties:
Key Performance Indicators:
Experience, Qualifications and Technical Knowledge: