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Channel Implementation Executive

Bureau and Data (IMImobile Europe) · Farringdon, London, City of
Department Bureau and Data (IMImobile Europe)
Employment Type Full-Time
Minimum Experience Mid-level

 Who we are…

Here at IMImobile, our vision is to help organisations embrace mobile technologies so they can engage better with their customers in the digital world. The company has a client base of over 100 blue chip organisations worldwide across various markets. IMImobile's enterprise cloud communications software platform orchestrates customer interactions, connecting existing business systems with digital communications channels. Organisations that trust us to deliver smarter digital customer engagement include Hermes, Centrica, AA, O2, EE, BT, Vauxhall, Pizza Hut, Vodafone, MTN, three of the major retail banks in the UK and public-sector organisations globally. IMImobile is headquartered in London with offices across the UK, Hyderabad, Toronto, Little Rock, Dubai and Johannesburg and has over 1,100 employees worldwide. 


Who we’re after…

We are interested in you because you’re you and we’re pretty flexible, but there are some things that we feel really strongly about…

·         Excellent Communication – You articulate your thoughts and ideas clearly as well as offer critique to those around you

·         Curiosity – A spirit of enquiry and a desire to understand; why?

·         Passion – Real enthusiasm and excitement for our industry and sector

·         Wit – Inventive thought and quick understanding

·         Teamwork – Great things are delivered by great teams, and great teams are made up of great people

Purpose of the job…

We are looking for a Channel Implementation Executive (CIE) to join our London based managed services team. The CIE will be the expert in new channel delivery for our clients, on Rich Communication Services (RCS), Apple Business Chat, and Whatsapp, using our flagship product IMIconnect to manage, build, and deliver customer journeys for clients, POC’s and internal use. Reporting to the Channel Implementation Manager, they will be the go-to person for any internal questions of these channels, and champion them around the business and with clients.  


Responsibilities and Duties: 

  • Working with Customer Success with onboarding support for clients onto newer channels
  • Working with BA’s, PM’s and Account Managers to help clients design customer journeys and conversations based on the capability available.
  • Understand the policies, restrictions, and capabilities of new channels and be an authority on them
  • Point out the problems/complexities that may arise with new customer journeys
  • Support Business Development + PreSales with POC + Demo flows
  • Work with Product Support Group to debug issues during delivery
  • Build and deliver managed service customer journey’s across RCS, ABC, and Whatsapp.
  • Design and implement best practice processes across IMIconnect for new channel deliveries
  • You will take personal responsibility in the deployment of client journeys with specific attention to detail
  • Provide client support for new requirements. This will also involve requirements gathering, project planning and customer workshops
  • Produce weekly report on activity to Head of Managed Services
  • Work with client CRM + marketing teams to give their customers the best experience
  • Drive the progression of the Bureau as a managed service with the existing client base and increase its exposure to other parts of our client’s businesses
  • Manage the process (build/test/setup) following the SLAs (Service level Agreements between client and IMI)
  • Provide reporting and insight to campaign performance to existing clients

The Must Haves

·         Experience in Javascript

·         Experience of CRM customer journeys

·         Excellent communication skills are essential

·         A technical background or strong interest in technology

·         Process driven and results orientated


The nice to haves...

·         A relevant degree

·         At least 1 years experience working in the mobile industry

·         1 years Account Management experience

·         Experience with using Microsoft office applications are desirable

·         Experience in a CRM discipline is desirable

·         Experience in using web-based applications to deploy client campaigns.

Thank You

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  • Location
    Farringdon, London, City of
  • Department
    Bureau and Data (IMImobile Europe)
  • Employment Type
  • Minimum Experience